Feedback & Complaints
Chambers is dedicated to providing the highest level of service. We welcome feedback from our clients and understand that it is the primary way of improving our service.
Should any of our clients feel they have cause for complaint, they are invited to contact the Chief Clerk, John White.
Henderson Chambers works within the Legal Ombudsman’s time limits for accepting complaints. This has been extended to a period of six years from the date of the act or omission complained of; or three years from when you should reasonably have known there was cause for complaint. To allow time for you to complain further to the Legal Ombudsman, should that be necessary, we must receive the complaint from you no less than six months prior to the date when the Legal Ombudsman’s time limit would be reached.
A full copy of the complaints procedure can be downloaded here.